RTC OF SOUTHERN NEVADA
Department of Customer Care
600 S. Grand Central Pkwy, Ste. 350
Las Vegas, NV 89106
CUSTOMER CARE AGENT – PTH
OPENING DATE: 09/05/2019
CLOSING DATE: 09/18/2019
THE POSITION: Provides information and assistance to customers on the transit system.
HOURS TO BE WORKED PER WEEK: Approximately 20
SALARY: $17.10 Hourly
OTHER BENEFITS: This position is not eligible to receive any other employment benefits.
SELECTION FOR THIS POSITION DOES NOT GUARANTEE FUTURE FULL-TIME EMPLOYMENT
FLSA STATUS: Non-Exempt
Working Conditions: May work shifts on days, evenings, weekends, and holidays.
Education and Work Experience: Equivalent to a High School Diploma/GED and two (2) years of full-time customer
service experience. Preference may be given to candidates who are bilingual.
Background Investigation: Employment with the Regional Transportation Commission in this position is contingent upon
successful completion of a comprehensive background investigation, including qualifying education/experience verification,
social security trace, and a criminal history records review.
Selection Process: The selection process will consist of an employment application screening. The most qualified candidates
may be invited to participate further in the interview process. All candidates will be notified via email as to whether or not
they are being invited to participate in the interview process.
1. RTC Application On-Line Profile: Follow all the instructions on the application to include any education and experience
that would qualify you for this position.
Only the most qualified candidates will be invited to participate in the examination process. Candidates should
ensure that they highlight any of the following professional experience they possess on their applications/resumes:
• Data Entry
• Ability to provide customer service via telephone
• Ability to appropriately handle escalated customer service issues and concerns
Physical ability to perform office and related work, including operating computers and office machinery; stamina to sit for
extended periods of time; strength to lift and maneuver materials weighing up to 25 pounds; vision to read printed
materials; and hearing and speech to communicate in person or over the telephone. Accommodations may be made for some
of these physical demands for otherwise qualified individuals who require and request such accommodations.
EXAMPLE OF DUTIES
Answers inquiries in regards to transportation services, routes, schedules, stop locations, trip planning and fares. Answers
inquiries in regards to RTC ADA Paratransit Certification process and procedures. Schedules, changes and deletes certification
appointments and trip requests per customer input and following policies, procedures and standards. Reviews scheduling
data to ensure trip selection is most efficient. Utilizes street map directory, computer terminal, other transit information and
other reference materials and makes general conclusions based upon established service area parameters. Operates
computer terminal and other standard office equipment required to communicate and assist employees. Records and
answers customer suggestions, requests and complaints. Processes complaints and forwards to appropriate authority for
investigation and resolution; reports lost and found items. Investigates and processes issues related to the RTC Ticket
Vending Machines, Mobile technology, etc. Processes complaints and forwards to appropriate authority for investigation and
resolution. Maintains records of activities as required. Provides additional information and assistance to internal and external
customers as required. Other duties as assigned.
APPLICATIONS MAY BE OBTAINED AND FILED ONLINE AT:
OR 600 S Grand Central Pkwy, Ste. 350
LV, NV 89106
CUSTOMER CARE AGENT- PTH